Serving High Point and beyond AC Company High Point

Smooth and Transparent Experience Feb 22, 2025

We engaged Plumbing & Air Service Co. to replace 2 HVAC systems and the ductwork under our house. The experience was very smooth and transparent. Paul Ashby was our salesperson. Paul was extremely thorough and transparent in his process and alerted us to issues we didn't know we had in our crawlspace (rusting septic pipe/unhooked dryer vent). He spent a ton of time walking us through our options and made sure that we picked the right equipment to balance between increased efficiency of our systems and budget. Additionally, we appreciated that Paul wasn't pushy at all in the sales process and gave us the time to make the decision on our own. The day after we signed the paperwork, a huge crew (6+ technicians!) came out in the snow/cold and got to work first thing in the morning. The job took 2 full days, and the crew stayed late on the last day (a Friday, mind you) to make sure the job was complete so we would have heat over the weekend. Thank you so much Plumbing and Air for the honest business practices and great service!

Wyman King

Courteous and Accurate Repairs Feb 21, 2025

Courteous and accurate repairs, no leaks in sight! They came back out and fixed additional items!

Ashley Payne

Efficient and Good Workmanship Feb 21, 2025

I was unaware of the rating program on here. I would have given 10s before. I have never seen such efficient and good workmanship in a long time. I did 25 years in the Air Force, so I look for good workmanship and customer service. Thankfully I've found this company to have it all. Thank you, Ricky, for coming out in the cold and fixing my problem quickly, and his customer service skills are excellent. Thanks to all who have been to my home from installing my new HVAC system to minor repairs. KUDOS to the company.

Deborah Reynolds

Excellent Job Today Feb 20, 2025

Greg did an excellent job today and made a few minor adjustments to the system to help it perform better.

Mike Cherry

Annual Check-Up Feb 19, 2025

Came and did my annual check-up and showed me issues I need to take care of to keep the system maintained.

Raynor Garey

Very Thorough in Presentation Feb 19, 2025

Very thorough in presentation. Gave multiple options. Accommodating to our desired request. A+++

Sam

Excellent Communication Feb 17, 2025

He was on time, excellent communication, very cordial, knowledgeable, attentive to detail. All good!

Bulent Bediz

Extremely pleased with everything Feb 17, 2025

I will never use any other company than Plumbing & Air. They were quick to respond to my plumbing disaster, and upon seeing the condition of my 20+ year old sink, pipes, and disposal, provided me with a reasonable quote and immediately took care of everything. Jake C. was a wealth of excellent advice and made my worries disappear while giving my kitchen sink a new lease on life and a beautiful shine too. Extremely pleased with everything.

Maureen Alley

Thorough Professional for Services Feb 16, 2025

Emil Rabon from Plumbing and Air is a thorough professional for plumbing and air services! I highly recommend the plumbing and HVAC services they provide.

Jim Hofher

Extremely Thorough Feb 15, 2025

Richard Hollenbeck came out today and fixed an issue I was having with a circuit breaker. He was on time and extremely thorough. He offered great advice afterward and was a great representation for the company.

D B

Kind and Efficient Feb 15, 2025

Hunter was kind and efficient. He even took his boots off so he wouldn’t track mud 😊

Breanna Weathers

Fantastic Job Feb 15, 2025

Harold does a great job. He did his job very diligently and was very thorough in his checks. Fantastic job.

David Galasso

Really nice, friendly and polite Feb 14, 2025

I was visited today by Brandon Paschal to look at my shower head because of low water pressure in my master bathroom. He was really nice, friendly, and polite. I explained the issue and he immediately saw what was possibly causing it. He also gave some other helpful pointers that I will use. Glad I reached out to this company and will use them again.

Robin Goins

Quick Response and Fix Feb 14, 2025

Thank you for the service and information on what was broken on the unit. Also all the information and estimate on replacing an existing older heat pump unit. Technician was very quick to respond, analyze, and fix the problem.

Audie Ferris

You won't be disappointed Feb 14, 2025

We need to replace our oil furnace and A/C unit. Duke Energy referred this company to me. I called them and got a quote the same day. Allan Bowers gave us 3 options to choose from. They offer 0 percent financing up to 5 years. They are paying the sales tax and we are getting 2 rebates. We are seniors on a fixed income. Allan worked hard to give us a price we could afford. We get our new system in 5 days. He even offered to give us window units in the meantime. There's so much more that's included. Please call this company when you are looking for quotes. You won't be disappointed. Let them know we referred you as we get $250 for the referral.

Greg Key

Everything is working beautifully. Feb 14, 2025

We had both toilets not working. There was a major clog, water was coming up around the base. Joe showed up after hours, got everything working again. They were courteous, professional, friendly, and explained everything. They did a wonderful job; you'd have never known there was a problem when they were done. We elected to go with the service membership. He explained everything that offered/included. We were very happy with the job/service and highly recommend them. I give them 5 stars. They had to come back when the toilet wasn't flushing properly again. It was then we discovered an issue, luckily sooner than later. Roots from azalea bushes planted by the previous owner had grown through the pipe. They also buried the outside cap (people, do not bury your clean-out and don't plant anything over it). I had to have the bushes removed. They came back and replaced the pipe, and everything is working beautifully. We just bought this house and had the furnace serviced. It was in need of repairs. The furnace is 23 years old. Our technician, Devonte, was very helpful in giving us multiple options. We asked what a new furnace would cost. He called Guy, and Guy showed up about 20 minutes later and sat with myself and my husband, talking with us at length, answering all our questions. We didn't feel pressured; we were well informed, and we elected to go with a brand-new furnace and AC. We got a good price and very reasonable financing. We can't say enough how happy we are with the service we got. The new furnace and AC were installed yesterday. Everything went like clockwork. The team showed up first thing in the morning, cheerful and ready to tackle the job at hand. They were polite and professional. They made sure any/all questions were answered. This unit was a different size than the old one. They laid out all the choices for placement in detail and their significance, and asked which I preferred. That was a great help in making my final decision. Once installed, I could immediately tell the difference. Let's face it: no one wants the cost of a new furnace/AC. We dread it. But this was, I have to say, as painless a process as I've ever had. I didn't walk away from the process confused, wondering, 'What did I do? Did I make the right choice?' I walked away confident in the process and the choices I made. Still with Plumbing and Air, we're very happy with them. 5 stars. Cam came and did a check of all our plumbing and discovered a leak under the kitchen sink. Talk about timing! (our regularly scheduled maintenance check). It obviously hadn't been there too long—no damage, just a mess to clean up. Nothing needed replacing; he just tightened what was loose. Crisis averted. I highly recommend having a routine check. Thank you, Cam!! So, James came to do an electrical check of our house (this is a new service they're providing). He was very polite, informative, and answered several questions we had. There are a few things we want to address, but it's nothing imperative, thank God. We need to plan for these. I really feel like I'm getting a good all-around check of my house. It's like going to the doctor for your yearly physical. Stay on top of things, ya know? I've never had a company that provided all of this before (it's part of our maintenance plan), and they have so many other services they provide as well. If you want peace of mind, go with Plumbing and Air.

Kathy Woodin

Very thorough and professional Feb 13, 2025

Brian was very thorough and professional and knew exactly what needed to be done.

louise schweikert

Outstanding Customer Services Feb 13, 2025

My name is Tifanie. I wanted to take out time to acknowledge the outstanding customer services I received from two of Plumbing and Air Tech. Andy… it was evident that Andy is very knowledgeable and extremely professional. Based upon how he handled my case, which was a very lengthy process, however with Andy's assistance, I was able to be reassured that everything will be taken care of. He apologized for work that he wasn’t even responsible for. He’s a very pleasant, highly professional young man… he made sure that my matter was resolved and kept me updated through the process. Based upon Andy’s service, I will recommend this company to my family and friends. And there was Aaron. He too was extremely pleasant and professional. He explained the function of the Generac, and covered up his shoes before entering my home. He also started an additional apology from Andy, making sure that I was well taken care of, and it was important to them both that I would be satisfied with their service. And indeed I was… Plumbing and Air, hats off to you for hiring two outstanding individuals who represent your company exceptionally well, giving the highest level of customer service.

La’Vel Freeman

Great Job by Chris Busick Feb 12, 2025

Chris Busick did a great job fixing some problems with my water hookups.

Nancy Welborn

Really impressed both times! Feb 11, 2025

We have used the Plumbing and Air Service twice now. I have been really impressed both times. Excellent communication on scheduling and arrival. Both techs were very patient and informative. (Shout out to Ben F… he was great!) I like to know what is going on with my house! Both the installation of a new water heater and new house water shut-off valve went smoothly, and work was completed really quickly both times. Will be using them again!!!

Abby Coe

A Beautiful New Faucet Feb 10, 2025

Chris came out today to replace a kitchen faucet. (I supplied the new one.) I had a feeling the old one would be a beast to remove, but Chris got it done and I now have a beautiful new faucet. He also educated me on some aspects of the plumbing in my condo, which I very much appreciated. All this and he was very pleasant to work with. While he was here, I signed up for a member contract, which I have always been a proponent of because I know that maintaining our systems is key to their longevity. I am new here in Mt. Airy and am so thankful to have found your company to partner with for my electrical, plumbing, and HVAC needs.

Sue Daum

Very pleased with the service Feb 10, 2025

Thorough inspection of HVAC inside the house and out. Very pleased with the service and expertise. We are in good hands with The Plumbing & Air Service Co.!

Gail Williams

Very Professional Feb 7, 2025

He was a very nice guy, very professional. It’s good to have somebody like that in your company.

Mark Apple

Very Nice and Professional Feb 7, 2025

The associate was very nice and professional. He shared a lot of knowledge.

Rc Williams

Fantastic Same Day Service Feb 7, 2025

Great company. William was professional and knowledgeable. He did a great job with the maintenance of our generator. He showed pictures of what was done. Same day service was fantastic. Thank you, William.

Jennifer Wade

Excellent Job Feb 6, 2025

Patrick Galboe was my technician, and he and his partner did an excellent job.

Jeanette Simmons

Ben did a great job Feb 6, 2025

Ben did a great job and was very knowledgeable and helpful.

Karisa Masten

Brandon Was Excellent Feb 5, 2025

Brandon was excellent, informative, knowledgeable, and did a fast job, which we appreciated. He made a yucky experience better.

Gerri Blair

Very Professional Feb 5, 2025

Very professional, answered all my questions. Checked all my heating and air out. Took his time and showed me pictures as he explained to me.

Judy Beasley

Professional and Friendly Technician Feb 5, 2025

The technician Chris Busick was very professional, friendly, knowledgeable, and ensured everything was working and installed properly before leaving.

Rita Lane